Shipping policy

Shipping Policy for Herb Shop & Organic Foods

Effective Date: 10/20/2023

Thank you for shopping at Herb Shop & Organic Foods. This Shipping Policy explains the terms and conditions related to the shipment of products ordered from our website, herbshopga.com. By placing an order, you agree to comply with and be bound by the following terms:

1. Order Processing

  • Orders are typically processed and shipped within 24 hours of purchase.
  • Orders placed on weekends or holidays will be processed on the next business day.

2. Shipping Methods

  • We offer standard shipping services.

3. Shipping Destinations

  • We ship within the United States.
  • We do not currently offer international shipping.

4. Shipping Charges

  • Shipping charges are calculated based on the weight and size of the items, as well as the shipping destination.
  • Shipping charges will be displayed during the checkout process.

5. Shipping Timeframes

  • The estimated delivery time may vary depending on the shipping destination and the selected shipping method.
  • Estimated delivery times are provided for reference and are not guaranteed.

6. Order Tracking

  • Once your order is shipped, you will receive a shipping confirmation email with a tracking number.
  • You can track the status of your order by clicking on the provided tracking link.

7. Undeliverable or Returned Packages

  • In the event that a package is returned to us as undeliverable due to incorrect address information provided by the customer, we will attempt to contact you to arrange re-shipment. Additional shipping charges may apply.

8. Lost or Stolen Packages

  • Herb Shop & Organic Foods is not responsible for lost or stolen packages. Please ensure a secure and accurate shipping address is provided.

10. Damaged Packages

If an item in your order arrives damaged, we will assist you in obtaining a refund or replacement for the damaged item(s), when applicable. Because shipments are handled by third-party carriers, photographic documentation is required for us to submit a damage claim with the carrier on your behalf.

Required Documentation

To process a damaged shipment claim, please email clear photographs of the following:

    1. The damaged item

    2. The shipping box, including any visible damage

    3. All packing materials (bubble wrap, padding, inserts, etc.)

    4. The shipping label on the box

Please send the photos to: herbshopga1@gmail.com

If you have any questions, please contact us at 912-489-4372.

Important Information

    • Damage claims cannot be processed without photographic documentation, as required by shipping carriers.

    • Please retain the damaged item, shipping box, and all packaging materials until the claim has been fully processed and you have received further instructions.

    • Photographs and claim requests should be submitted as soon as possible after delivery to ensure timely processing.

9. Contact Information

  • If you have any questions or concerns about our Shipping Policy, please contact us at (912) 489-4372